Public administration and public policy

EUROPE Public Administration and Policy in the European Union: An Overview, M.P. van der Hoek Theory Discourses and European Integration, Dimitris N. Chryssochoou European Organizations: From Negotiated Design to Overlapping Competencies and Quasi-Membership, Nick Sitter EUROPEAN UNION INSTITUTIONS The Nature of the European Union, Joaquin Roy European Council and the Council of the European Union, Mary Troy Johnston, Ph.D. The European Commission, Michael W. Bauer The European Parliament, Diego Varela Judicial, Controlling, and Advisory Institutions of the European Union, Dimitris V. Skiadas EUROPEAN UNION PUBLIC ADMINISTRATION European Union: The Legal Dimension, Jim-Erik Lane European Public Finances: Much Ado About Nothing? Lars P. Feld The Internal Market, Jeffrey Harrop National Governments and the European Union, Cesar Colino and Ignacio Molina Regional Governments and the European Union, Alex Warleigh Local Governments and the European Union, Robert Kaiser The European Union: The Community Dimension, Michael Tsinisizelis The Common Foreign and Security Policy, Claire Piana Police and Judicial Cooperation in Criminal Matters: A Dynamic Policy Area Adrift? Monica den Boer EUROPEAN UNION POLICIES The Common Agricultural Policy, Rob Ackrill Energy Policy, Michael Pickhardt Environmental Policy, Donatella Porrini Transport Policy, Kenneth Button European Regional Policy, Gabriele Tondl Social Policy, Linda Hantrais Development Policy, Maurizio Carbone Enlargement, Koen Schoors and Niko Gobbins ECONOMIC AND MONETARY UNION A History of Economic and Monetary Union, Amy Verdun The European Central Bank: Managing Europe's Money, David Howarth The Euro, Mark Baimbridge

For several years the Alfred P. Sloan Foundation's Performance Assessment of Municipal Governments Program has been encouraging the creation and widespread adoption of measures of municipal government performance that objectively measure outcomes that matter to citizens. The program's approach emphasizes citizen involvement to ensure that what is measured is what matters to citizens and that the data are not corrupted by the natural desire of officeholders to report favorable outcomes. The program's strategy has two parts: (1) demonstration projects in selected municipalities and (2) projects that promote the adoption of citizen-based performance. Citizens are involved in these projects in many ways. In particular, some are encouraging the creation of interactive Web sites that will enable direct citizen participation in performance assessment. Sloan-related projects are curricular resources for use in such programs as the master of public administration, master of business administration, master of public policy, master of social work, and certified public manager programs. The following teaching resources, modules, and cases are also available at the National Center for Public Productivity Web site: www.andromeda.rutgers.edu/ -ncpp/curriculuml.

Governance apparaturs in South Africa: From policy design to service delivery Van Der Walt Public administration in the Democratic Republic of Congo Tshombe Public sector reforms in Nigeria Banjo Combating poverty in South Africa: Understanding the informal sector in the context of scarce opportunities Mzini Media as a catalyst for good governance in South Africa: An expanded vision of public administration in the 21st Century Vyas-Doorgapersad Implementing good governance reforms: Issues, experiences, and challenges in Ghana Haruna Overview of the African peer review mechanism in selected African countries Ababio Mauritus, Africa's economic success story: An analysis of best practice and lessons learned Meyer A comparative analysis of local government in Ghana and South Africa Ababio Integrating traditional leadership structures with contemporary public administration machinery for innovative governance and improved service delivery Sharma

Public Administration in South Asia, Meghna Sabharwal and Evan M. Berman India History and Context of Public Administration in India, R.K. Mishra Public Policy Processes and Citizen Participation in India, Dolly Arora Intergovernmental Relations in India, Rekha Saxena Public Service Ethics in India, Sangeeta Sharma Freedom of Information in India, Rumki Basu Administrative Reforms in India, Mahendra Prasad Singh Civil Service System and Reforms in India, Krishna K. Tummala e-Government in India, Mohammed Badrul Alam Bangladesh History and Context of Public Administration in Bangladesh, Mohammad Mohabbat Khan Public Policy Processes and Citizen Participation in Bangladesh, Salahuddin M. Aminuzzaman Public Service Ethics and Corruption in Bangladesh, Mobasser Monem and Hasan Muhammad Baniamin Freedom of Information in Bangladesh: Policy Dynamics, Present State, and Challenges, Pranab Kumar Panday and Golam Rabbani Administrative Reforms in Bangladesh, Nazmul Ahsan Kalimullah, A.K.M. Reazul Hassan, and Mohammad Golam Kebria Sarkar Civil Service System and Reforms in Bangladesh, Mohammad Mohabbat Khan and Mohammad Ashraful Haque e-Government in Bangladesh: The Dawn of Citizen-Centric Public Administration? Noore Alam Siddiquee Public Agencies Initiatives for Social Development in Bangladesh, Quamrul Alam Pakistan History and Context of Public Administration in Pakistan, Muneer Ahmad Public Policy Processes and Citizen Participation in Pakistan, Mohsin Bashir Intergovernmental Relations in Pakistan, Muhammad Amjad Public Service Ethics in Pakistan, A.R. Jafri Administrative Reforms in Pakistan, Muhammad Zafar Iqbal Jadoon and Nasira Jabeen Civil Service System and Reforms in Pakistan, Nasira Jabeen and Muhammad Zafar Iqbal Jadoon Sri Lanka History and Context of Public Administration in Sri Lanka, A.M. Navaratna-Bandara

Business Improvement Districts: Research, Theories, and Controversies, G. Morcoel, L. Hoyt, J. Meek, andU. Zimmermann THEORETICAL AND LEGAL ISSUES AND PERSPECTIVES Metropolitan Governance and Business Improvement Districts, G. Morcoel and U. Zimmermann Private Governments: A Polycentric Perspective, S.E. Baer From Town Center Management to the BID Model in Britain: Toward a New Contractualism? G. Lloyd and D. Peel BIDs Farewell: The Democratic Accountability of Business Improvement Districts, B.R. Hochleutner From North America to Africa: The BID Model and the Role of Policy Entrepreneurs, L. Hoyt The BID Model in Canada and the United States: The Retail-Revitalization Nexus, D. Gopal-Agge and L.Hoyt BIDS IN THE UNITED STATES Private Governments or Public Policy Tools? The Law and Public Policy of New Jersey's Special Improvement Districts, J.B. Justice and R.S. Goldsmith Business Improvement Districts in the Los Angeles Metropolitan Area: Implications for Local Governance, J. Meek and P. Hubler Business Improvement Districts in New York City's Low- and High-Income Neighborhoods, J.S. Gross Business Improvement Districts and Small Business Advocacy: The Case of San Diego, R.J. Stokes Business Improvement Districts' Approaches to Working with Local Governments, J.F .Wolf Business Improvement Districts in Pennsylvania: Implications for Democratic Metropolitan Governance, G. Morcoel and P.A. Patrick Getting the Max for the Tax: An Examination of Bid Performance Measures, G. Caruso and R. Weber Community Improvement Districts in Metropolitan Atlanta, G. Morcoel and U. Zimmermann Contesting Public Space and Citizenship: Implications for Neighborhood Business Improvement Districts, S. Schaller and G. Modan BIDS IN CANADA, BRITAIN, AND IRELAND The Strategic Evolution of the BID Model in Canada, T. Hernandez and K. Jones British Town Center Management: Setting the Stage for the BID Model in Europe, A. Reeve Business Improvement Districts in England: The UK Government's Proposals, Enactment, and Guidance, M. Blackwell The Adoption of the BID Model in Ireland: Context and Considerations, J. Ratcliffe and B. Ryan Index

Citizen participation is one of the core values of democracy. Democratization means an increase in citizen participation in public affairs. However, the issue of democratization is rarely studied in the field of public administration. In this article, we use the Taipei City Government (TCG) Citizen Complaints System to illustrate some tensions relating to citizen participation in a newly democratizing country. We interviewed the TCG officials to piece together the puzzle of how the citizen complaints system works. Furthermore, we conducted a survey on how each channel and media are used by citizens to file their complaints. Then, we focused on the development of the Taipei City Mayor’s email box to see how the tension between participation and cost is handled by utilizing newly emerging information technology. We then evaluate these developments in terms of publicity, accessibility, and accountability suggested by Seneviratne and Cracknell. [1] Accordingly, we propose suggestions for improvement from these three aspects for the TCG and other governments as well to establish a citizen complaints system that substantiates democracy.